FAQ

Have questions or want to learn more? Browse our FAQ for more information!

Auctions

  • What kind of Auctions do you hold?
    • We hold an Online Auction every Sunday featuring returns, damaged box items, shelf pulls, reconditioned items from The largest Home Improvement Store in the US and we auction these items to the public, saving you a lot of money, sometimes hundreds of dollars!
  • When are your Auctions?
    • We hold Auctions every Sunday at 5:00 pm central time. You can see our weekly auction Here and/or Like us on Facebook to keep up to date with our newest arrivals. We can also send you an email with additional information for every auction when you sign up to bid.

Items

  • What kind of items are in your auction?
    • We have gas and electric equipment. We have hand tools, tool boxes, mowers, blowers, trimmers, hedgers, edgers, wet/dry shop vacuums, tool kits, patio furniture, lighting, patio umbrellas, and even tarps! Name brands like Milwaukee, Echo, Dewalt, Ryobi, Ridgid, Husky, Black & Decker, Stanley, Toro, Kwikset, Homelite, QEP, HDX, Oana, Hampton Bay and so many more!
  • What kind of condition are these items in?
    • Most items are still brand new in the box. Some boxes may be damaged, some items may be missing a piece or a bolt, some items may be reconditioned. Some items may have a scratch, may have a small dent, but the majority of the time the savings you get is well worth it! Once an item bought and a box is opened, retailers cannot put it back on the shelf, which is where your savings begins!
    • Can I see these items before I bid?
    • YES! We have a viewing day every Friday between 11am - 3pm you are welcome to come to our warehouse and our welcoming staff will be happy to help you!

How to bid

  • How do I bid?
    • Registration on our website is quick and easy! Once you sign up you are ready to start bidding.
  • Do I have to sit there and watch the whole Auction?
    • Absolutely not! You can make a Max Bid and just make sure to check your email on Sunday evening!
  • What is a "max bid"?
    • A max bid is the highest bid you would like to make on one Lot.
    • For example: the maximum you are willing to bid is $50 you can place your $50 bid and the system will automatically place bids for you up to your "max bid". So, if the bid is at $5 you would be winning it at $6 if that is the highest bid that has been placed. If someone then places a $7 bid the system will make an $8 bid for you and so on up to your $50.
  • How will I know if I have won a lot?
    • You will know you have won a lot when you receive an email after the Auction Closes on Sunday evening. You will need to Reply to the email to set up shipping or an appointment to pick up larger items.

How to Pick Up

  • Where do I pick up my Auction wins?
    • An email will be sent to you with the email address in your account, with the invoice of your auction wins. This email should be read in its entirety. It has a lot of information on it. Please REPLY to that email with your day and approximate time you'd like to pic up your items. If you are coming on Monday to pay CASH to get the 3% discount, please let us know by replying to the email.
    • We are located at 1101 North Industrial Blvd, Suite A, Round Rock, TX 78681 we open at 11am - 7pm Monday through Thursday and Friday 11am to 5pm.
    • PLEASE remember to add us to your contact list in your email so we are not sent to your spam folder.

Nationwide Shipping

  • Can we Ship items?
    • Yes! We can ship any Auction items under 75lbs. If you have several items we can put them in multiple boxes. Shipping is done on Fridays. You will need a valid Credit/Debit card on your account for this option. You will receive an email with the tracking number after the items have shipped.
  • Can I tell you what your shipping cost is going to be?
    • Unfortunately, we aren't able to estimate shipping cost. Shipping depends on weight and dimensions and what carrier is the least expensive option for you.
  • Do we handle Freight?
    • No, we do not handle Freight (packages over 75lbs). For instance if an item weighs 120lbs, it will have to be handled by a Freight company. You will need to email us the Bill of Lading after you set up the appointment with the freight company of your choice. UPS handles Freight, but you will have to contact them for this option. This is something you need to consider when bidding on a large item.
  • When do I have to tell you I want to have items shipped?
    • Preferably, the day after the auction when you REPLY to the invoice email. We will need a Valid Credit Card on your account to bill for shipping.

Returns and Exchanges

  • Do we accept Returns or Exchanges?
    • We describe our lots to the best of our ability. When we test items, we let you know if the item is working or not. We mention dents or scratches or pieces that are missing or most of the time we let you know that the item looks to be new in the box! IF an item is misrepresented, listed as brand new and it clearly is not at the time of pick up, we can discuss the options at that point. However, this is at the time of pick up only. It is your responsibility to assess the value of the item you are bidding on. It is up to you to decide how much you want to bid on an item and determine it's value to you BEFORE YOU BID.
  • What if an item should have a battery and it doesn't?
    • Not all items come with batteries and chargers. Some do, but not all of the items do. We provide accurate photos of the actual item and if there is a battery and charger, you will see it there.

Consignment and Auction Services

  • Does Texas Auction Company accept Consignments?
    • We do accept consignments
    • Please call the office for further details!

Still Have Questions?


TexasAuctionCompany@gmail.com

Facebook.com/TXToolAuctions

Text: (512) 291-2203

Want text updates and auction reminders?

Text TAC to 88202